Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how we collect, use, and safeguard your data when you use our blockchain intellectual property services.
Information We Collect
ConnectSword Digital collects information you provide directly to us when creating an account, using our blockchain intellectual property services, or communicating with our team. This includes personal identifiers, professional information, and technical data necessary for service delivery.
Personal Information
- Full name, email address, and professional contact details
- Business registration information and company details for corporate accounts
- Verification documents required for intellectual property registration processes
- Payment information processed through secure third-party payment processors
Technical Data
We automatically collect certain technical information when you access our platform, including IP addresses, browser information, device characteristics, and usage patterns. This data helps us maintain service security and improve user experience.
| Data Category | Purpose | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Duration of account plus 7 years |
| Transaction Records | Billing and compliance requirements | 7 years as required by Malaysian law |
| Communication Logs | Customer support and service improvement | 3 years from last interaction |
| Technical Logs | Security monitoring and system maintenance | 12 months unless security incident requires longer retention |
How We Use Your Information
Your information enables us to provide comprehensive blockchain intellectual property services while maintaining the highest standards of security and compliance with Malaysian data protection regulations.
Primary Service Purposes
We process your data to deliver intellectual property registration services, maintain blockchain records, verify ownership claims, and provide ongoing account management support. All processing activities align with legitimate business interests and legal obligations.
- Processing intellectual property applications and maintaining blockchain-based ownership records
- Communicating important updates about your registrations, policy changes, or service modifications
- Providing customer support and responding to inquiries about our services
- Detecting and preventing fraudulent activities or unauthorized access attempts
- Complying with legal obligations under Malaysian intellectual property and data protection laws
- Analyzing usage patterns to improve service reliability and develop new features
Information Sharing and Disclosure
We maintain strict controls over information sharing and only disclose personal data when necessary for service delivery, legal compliance, or with your explicit consent. We never sell personal information to third parties for marketing purposes.
Authorized Service Providers
We work with carefully selected service providers who assist with payment processing, cloud hosting, and technical infrastructure maintenance. These partners are bound by strict confidentiality agreements and data processing terms.
Legal Requirements
We may disclose information when required by Malaysian law, court orders, or regulatory authorities. This includes cooperation with intellectual property enforcement agencies and compliance with anti-money laundering regulations where applicable.
Blockchain Considerations
Information recorded on blockchain networks becomes part of a distributed ledger system. While we implement privacy-preserving techniques, you should understand that blockchain records are designed for permanence and transparency within the network.
Your Privacy Rights
Under Malaysian Personal Data Protection Act 2010 and international privacy standards, you have significant rights regarding your personal information. We've designed straightforward processes to help you exercise these rights effectively.
Access and Portability
Request copies of your personal data in a structured format. We provide comprehensive data exports within 30 days of verified requests.
Correction and Updates
Update or correct inaccurate information through your account settings or by contacting our support team directly.
Deletion Rights
Request deletion of personal data, subject to legal retention requirements and blockchain technology limitations.
Processing Restrictions
Limit how we process your information while maintaining essential service functionality and legal compliance.
To exercise these rights, contact our privacy team with verification of your identity. We respond to all legitimate requests within the timeframes required by applicable law, typically within 30 days for most requests.
Data Security Measures
We implement comprehensive security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security framework combines industry-standard practices with blockchain-specific protections.
Technical Safeguards
- End-to-end encryption for data transmission and storage of sensitive information
- Multi-factor authentication requirements for account access and administrative functions
- Regular security assessments and penetration testing by independent security firms
- Automated monitoring systems for unusual activity patterns or potential security threats
- Segregated network architectures with restricted access controls based on job responsibilities
Operational Security
Our team follows strict security protocols including background checks for personnel with data access, regular security training, and incident response procedures. We maintain detailed logs of all data access and processing activities.
Incident Response
In the unlikely event of a security incident affecting personal data, we will notify affected individuals and relevant authorities within 72 hours as required by Malaysian data protection regulations, along with detailed information about the incident and remediation steps.
International Data Transfers
While our primary operations are based in Malaysia, we may transfer data internationally to provide comprehensive blockchain services. All international transfers are conducted with appropriate safeguards and compliance with Malaysian data protection requirements.
We utilize Standard Contractual Clauses approved by relevant authorities and ensure that international service providers maintain adequate data protection standards. Any transfers to countries without adequate protection frameworks include additional contractual safeguards.
Cloud Infrastructure
Our blockchain infrastructure utilizes cloud services that may involve data processing in multiple jurisdictions. We maintain strict controls over data location and ensure all cloud providers meet our security and privacy requirements through comprehensive service agreements.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze service usage, and maintain session security. Most cookies we deploy are essential for service functionality, while others help us understand user preferences and improve our platform.
Cookie Categories
Essential cookies enable core functionality including user authentication and security features. Analytics cookies help us understand how visitors interact with our services, allowing us to identify areas for improvement. All analytics data is anonymized and aggregated to protect individual privacy.
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We respect Do Not Track signals and provide clear options for opting out of non-essential tracking activities.
Changes to This Privacy Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. Significant changes will be communicated through email notifications to registered users and prominent notices on our platform.
Continued use of our services after policy updates constitutes acceptance of the revised terms. However, for material changes that expand data collection or sharing practices, we will seek explicit consent where required by applicable law.
Policy Version Control
We maintain historical versions of our privacy policy and can provide previous versions upon request. This helps ensure transparency about how our privacy practices have evolved over time.
Privacy Questions and Concerns
Our privacy team is available to address questions about this policy, assist with exercising your privacy rights, or discuss concerns about our data practices.
ConnectSword Digital
No 5, Tiara, Jln Riangria 6, Taman Desa
58200 Kuchai Lama, Wilayah Persekutuan Kuala
Lumpur
Malaysia
Phone: +60333235399
info@connectsworddigital.com